Rated 4 out of
5
by
Llaura from
Suitably enjoyable short stay experience
This hotel is very close to the airport and only a stone's throw from the tram lines, train station and shopping area so is an ideal location when visiting for a business trip or a short stay on the outskirts of Edinburgh. Although the rooms and carpeting could do with an updated decor, the beds are comfortable and the bathrooms are exceptionally chic. The thing that sets this hotel apart from others is the friendly, passionate and knowledgable staff who come from around the globe. It's great to have a multicultural employee base who are as eager to share their experiences and knowledge as they are to learn about yours. Nothing was too much in regards to requests for support and overall it is the staff in reception, the restaurant, the conference/meeting facilities and around the premises that made this hotel a memorable one for me.
Date published: 2019-07-19
Rated 1 out of
5
by
romamehta87 from
Comfortable stay but lot of issues at check in
We arrived at 2:45 pm, for a checkin time of 3 pm on 5th July 2019 at Edinburgh Marriott. We were told that the staff is busy cleaning up rooms and it will take 10 more minutes. While we patiently waited for those 10 minutes, no updates were given to us on the estimated time when the room would be ready. I spoke to the manager, and she was rather rude and told me that she is not going to provide me with any meal or room to rest in until my room is ready. She offered me drinks, but drinks wouldnt help me and my family of 4 who were really tired after an 18 hour international flight. We had planned a whole day ahead of us and this was only delaying everything and making us more frustrated and tired. We had 2 60+ parents with us and they were miserable. When I spoke to the manager again, she agreed to give us 30% off on the food bill, which I was not completely satisfied with, given that now it was 3:40 pm, yet no room available. We had lunch and were finally given us the room at 4 pm!
We had a misplaced bag that was going to be delivered at Marriott. We had given all information about how to receive it. The bag did not arrive during our stay so I made sure I let the reception know to not accept the bag anymore, however, they accepted the bag a few days later which added to more troubles and even after 13 days today, my bag is not traceable because it was accepted by the Marriott. I am a rewards member and I have stayed several nights at Marriott, I chose this hotel because I knew it will meet some basic standards and I dont have to worry about basic things like check in on time, but this was a disappointing experience.
Date published: 2019-07-19
Rated 1 out of
5
by
Anshu from
worst marriott hotel I have stayed at - less than a 2star property experience
this was the worst Marriott hotel I have stayed at. The hotel had no air conditioning, it was hot and the rooms felt stuffy and the bathrooms were small. overall due to the nature of the facility, the rooms, the quality fo breakfast etc staying there reminded me of a cheap 2 star travelodge and I have stayed at many marriotts across the world so I know the difference. the staff though was responsive when we asked for anything .I was highly disappointed with the hotel and am glad I had booked it only for few nights and not my entire stay so I could move to a better place- like a guest house which turned out to be a better experience than the marriott. I will not assume anymore that all marriotts are nice after this experience
Date published: 2019-07-17
Rated 1 out of
5
by
TF from
Not up to Marriott Standards
This building is in need of maintenance as well as an upgrade. There is either no A/C or the units are broken. They don’t have adequate fans for all the rooms. The keys don’t seem to hold their programming, even our phone broke during the stay. The upstairs decor is dated, the carpets are stained. The security latches on the doors have been removed and the door jams are very beat up.
The front desk seems overwhelmed and understaffed.
The meat in the restaurant was so over cooked that it was inedible.
The waitstaff were quite sweet
Date published: 2019-07-15
Rated 1 out of
5
by
BruceKeiner from
No air conditioning, no relief
We were unfortunate to stay in this hotel when the HVAC system totally failed. No notice of failure given at check in, fan provided but no extension cord to place it effectively. No relief or compensation offered.
Date published: 2019-07-15
Rated 1 out of
5
by
Rjh57 from
Rundown old Hotel.
Avoid staying at this hotel as it is not up to the usual Marriott standards. Hotel needs major updating.
Date published: 2019-07-13
Rated 4 out of
5
by
RMC from
Marriott Edinburgh
Good stay, Hotel could benefit from upgrading
Date published: 2019-07-12
Rated 4 out of
5
by
BrianM from
Good Marriott hotel close to Edinburgh Airport
Somewhat dated property but with friendly and accommodating staff. Good restaurant and bar, Nice fitness area and excellent pool. Free parking
Date published: 2019-07-11
