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Sheraton Houston Brookhollow Hotel

3000 North Loop W, Houston, Texas 77092 EE. UU.

+1 713-688-0100

3,9 444 Comentarios

https://www.espanol.marriott.com/hotels/maps/travel/housi-sheraton-houston-brookhollow-hotel/?directPageRequest=true

29.804817 -95.447417

Comentarios

Sheraton Houston Brookhollow Hotel is rated 3.9 out of 5 by 444.

Rated 5 out of 5 by SKC from Guest Very nice place to stay with great staff. Check-in and check-out was no problem.

Date published: 2019-10-13

Rated 5 out of 5 by Eric from Amazing It was an amazing stay when we arrive. I would recommended it again

Date published: 2019-10-04

Rated 3 out of 5 by TJ from Relocation It's great for the price of the rooms. I love Marriot brand and this was my first time staying at a Sheraton. I think I will stick with Courtyard from now on but hey the rooms are big and beds are very comfy. You'll get what you paid for a place to lay your head. It's clean so do not worry about that but the frills and bells and whistles you may be accustomed too aren't here. Over all I say the experience was an 7-8

Date published: 2019-09-30

Rated 3 out of 5 by Rr from Dirty bathroom! Vent didn’t work! Front desk very courteous, but my room was dirty. The bathroom was so gross. Black mold everywhere!

Date published: 2019-09-29

Rated 4 out of 5 by PamelaWashington from Clean, Comfortable bed & side chair. Mediocre Check In Service My initial customer service impression was not too good. The Guest Experience Agent (black female) did inform me that they were waiting for the Credit Card Authorization to be emailed back, and asked me to have a seat until it is received. But I felt like I was forgotten about, as I sat in the lounge area for approx. 15-20 min. before I decided to ask about it, and had to wait in a long line. The next Guest Experience Agent (male) was not able to access the information, as the previous person that spoke with my Company and provided the information as to where to email the authorization to, had left for the day. He then had to wait to get help to access the document, before I was finally checked in. I was sitting in view of the first agent, and felt like I should have been acknowledged when time passed and I still was not checked in. She did not take the initiative during at least 2 times that no one was being serviced to check for the authorization and provide me with an update. The customer service experience was mediocre for my first time staying at your hotel.

Date published: 2019-09-26

Rated 5 out of 5 by LisaS from Great hotel wonderful service and great accommodating staff

Date published: 2019-09-26

Rated 4 out of 5 by TBass from Business Comfortable The property is well maintained for an older property. It would be great to see the furnishings and guestroom restrooms updated. For a larger gathering, it would be helpful to have had luggage service to the room rather than man-handling everything on my own through the check-in / getting to my room phase.

Date published: 2019-09-25

Rated 4 out of 5 by Baylorfootballfan from Football Weekend Nice hotel, service was great, bed super comfortable, pool & hot tub clean :-) Having refrigerator and microwave in rooms should be standard. Restaurant had two TVs where we watched Saturday football prior to the Baylor game :-) Covered parking was a bonus.

Date published: 2019-09-24

Sheraton Houston Brookhollow Hotel Reviews - page 2