https://www.espanol.marriott.com/hotels/maps/travel/madwi-the-westin-palace-madrid/?directPageRequest=true

40.4155 -3.6949

Regresar a la descripción general del hotel

Comentarios de huéspedes

The Westin Palace, Madrid is rated 4.4 out of 5 by 654.

Rated 1 out of 5 by 5nightstays from The worse staffs I've ever met I thought it is a very good hotel but.... I told the front desk that I would like to support Green Choice but someone said I should tell the housekeeping staffs (the card said I could tell front desk before midnight). I told them (the housekeeping staffs) and they didn't understand. I stayed 5 nights and only get two cards for my statement for Green Choice. One night I hang the card on the door and no idea who took my card away and I told someone at front desk and housekeeping staffs, why just ignored me. I went to the reception desk two times, they said they would help me for that but nothing happened. When I checked out and I asked for the in voice and the staff said he already mailed me it to my email. I left on the 2nd, Oct but sorry, I got nothing so far. I even have no idea I got the points from supporting to Green Choice or not.

Date published: 2019-10-08

Rated 5 out of 5 by Anonymous from Awesome hotel, great location The hotel was beautiful, staff friendly and all of my encounters were with staff who spoke English well. The hotel location can’t be beat, we were able to walk to all major parks and tourist locations in the city, easy access to the subway to get to Santiago Bernabeu Stadium, and 15 min taxi to the airport.

Date published: 2019-10-04

Rated 4 out of 5 by unkown from Great location Great location. a little bit expensive

Date published: 2019-10-03

Rated 1 out of 5 by FamillePG from l'hotel est décevant ! Malgré une excellente localisation et une belle architecture avec une belle verrière en rotonde, l'hotel ne tient pas ses promesses, à l'exception du petit déjeuner. L'accueil n'est aucunement personnalisé , même quand comme nous, on est client elite gold. Les chambres ne disposent d'aucune personnalisation pour les membres elite (fleurs, fruits, petit mot d'accueil). Tout est moyen.... :( Service vraiment peu attentif et peu attentionné. Notamment les portiers qui vous regardent tenir une carte de Madrid en sortant de l'hotel et personne n'a l'idée de venir pour vous proposer de l'aide alors qu'il y a une horde de touristes chinois ou japonais qui font une queue interminable devant les concierges. Absence de piscine et de spa trés dommageable et de terrasse ou d'espaces verts.

Date published: 2019-10-03

Rated 5 out of 5 by JLVE58 from Mi experiencia en el Palace El Palace Es un hotel que me trae muy buenos recuerdos. La primera vez que me hospedé en el iba con todos mis hermanos , sus cónyuges y mis papás y siempre que estoy en Madrid busco la manera de hospedarme en el. Voy siempre a correr al parque del Retiro que está a una corta distancia del hotel. Es de mis hoteles favoritos en el mundo

Date published: 2019-09-30

Rated 5 out of 5 by USATraveller from Westin Palace, Madrid Good location, great service. I strongly recommend this hotel.

Date published: 2019-09-29

Rated 3 out of 5 by EMIRBERKI from classic design 5 * hotel, with a 3 * service the hotel is chic and a century classic. but it is working more a meeting and congress hotel, very busy and crowded in common areas. the check in , and check out service is very amateur like a 3 * Hotel. we waited for 4 hours. the Concierge is very proffesional, the staff is personally very kind, but their personal approach cant upgrade the service in general. the service is not equivalent to the building.

Date published: 2019-09-25

Rated 4 out of 5 by Diana from Meeting in Madrid Staff excellent. Hors d'oeuvres great. Plated meal not as good.

Date published: 2019-09-21

The Westin Palace, Madrid Reviews - page 2

back to top

Tarifas y ofertas exclusivas para socios

Reservar una reunión o evento

Inscríbase en el programa Marriott Bonvoy

The Westin Palace, Madrid

Comentarios de huéspedes

Mejores destinos

Para los huéspedes

Nuestra empresa